1. These Terms and Conditions are our intellectual property protected by copyright. Any use by third parties, even extracts from the Terms and Conditions, for commercial purposes in offering goods and / or services is not permitted. Violations can be subject to legal action. 

2. Definition 

in these Terms and Conditions: 

"Account" means Lush Pets Co. Account. you need to register on the Site if you want to place an order on the Site; 

"Order Confirmation" means our e-mail to you, where we acknowledge your Order in accordance with clause 6.2 below; 

"Customer" means anyone who places an order on the Site; 

"Order" means an order submitted by you to the Site to purchase Products from us;

"You" means the Customer who placed the Order; 

The reference to "clause" is the clause of these Terms and Conditions; 

The title is for ease of reference only and will not affect the interpretation or construction of the Terms and Conditions; 

Words conveying the singular must include the plural and vice versa. The words convey gender includes each sex and references to people include individuals, companies, corporations, companies or partnerships; 

References to "including" or similar words or expressions, means without limitation. 

3. Requirements

To place an order with Lush Pets Co. You must be over eighteen (18) years old. If you are under eighteen (18) years old, you can place an order with Lush Pets Co. only with the involvement of a parent or guardian. 

4. Prohibition

You may not abuse this Site. You will not commit or support criminal acts, transmit or distribute viruses including Trojan horses, worms, logic bombs or transmit other dangerous material on the Site, dangerous technology, violating trust or in any way that is offensive or harassing; entering every aspect of the Service; corrupting data; cause interference with other users; violate other people's politeness rights; sending unsolicited advertisements or promotional material; or try to influence the performance or function of each computer facility or access to the entire Site. Every violation of this provision is a criminal offense under Law Number 11 of 2008 concerning the Internet and Electronic Transactions (ITE). If this happens, Lush Pets Co.

5. Overall Agreement 

5.1 Terms and Conditions apply to all Orders and Contracts made or to be made by us for the sale and supply of products. The Terms and Conditions constitute the entire agreement between you and Lush Pets Co. and replaces any and all previous and contemporary agreements between us. Any waiver of these Terms and Conditions will be effective if in writing and signed by the official signatory of Lush Pets Co.. 

5.2 You acknowledge that, in entering into this Contract, neither you nor we rely on any representation, make or promise given by others or implied by any words or written between you and us before these Terms and Conditions, unless expressly stated in the Terms and Conditions.

6. Terms of Sale 

6.1 Registration 

(a) To place an order, you must register with us by creating an Account on the Site. You only submit to information that is accurate and true from us. You must also save your latest information by informing us of any changes, using the relevant section of the Site. 

(b) You will not abuse this Site by creating multiple user accounts. 

6.2 Formation of Contract 

(a) The information specified in the Terms and Conditions and details contained on this Site are not an offer for sale but an invitation to protect. No contract regarding the Product will be between you and us until we have sent the Product to your address.

(b) To place an order, you will be asked to follow the online shopping process on the Site. After this, you will receive an Order Confirmation which will act as an acknowledgment of your Order. 

(c) An order is only considered accepted by us after your order has been sent to the shipping address provided by you. 

(d) The contract will relate only to the Products that we send to you. If your order consists of more than one product, products can be sent to you in separate packages at separate times. 

6.3 Pricing and Payment

While we make our best efforts to ensure that all details, descriptions and prices that appear on this site are accurate, there are cases where errors may occur. If we find an error in the price of each product that you have ordered, we will notify you about this as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will cancel your order. If you cancel your order before we send it to you, and you have paid for your order, you will receive a full refund.

(a) prices stated in Indonesian Rupiah. Shipping fees will incur additional costs if applicable; these surcharges are clearly displayed and included in the 'Final Amount'. 

(b) We are not obliged to fulfill your order if the price listed on this site is incorrect (even after your order has been recognized by us). 

(c) You can pay using one of our payment partners listed on our Site or use cash on the payment payment method. Likewise you can pay all or part of the price of your order using an e-gift card, wallet credit or promotional voucher.

(d) To minimize the risk of unauthorized access, we encrypt your card data. After we receive your order, we will request pre-authorization on your card to ensure sufficient funds are available to complete the transaction. Orders will not be confirmed until this pre-authorization check has been completed. Your card will be debited after we have sent the Order Confirmation. The validation and endorsement of the card will be checked by the card issuer. If we do not receive the required authorization, we will not be responsible for delays or non-delivery.

(e) After authorizing payment, by clicking on the "Order Now" button, you are confirming that your card is owned or that you are a valid holder of e-gift cards or promotional vouchers, and have sufficient funds or credit facilities to pay for Product fees. 

6.4 Wrong Orders 

If you find that you have made a mistake with your Order and have entered it on the Site, please contact support@lushpetsco.com immediately. We will try our best to process your request. 

6.5 Order Rejection

We reserve the right to withdraw any Product from this Site at any time and / or delete or change all material or content on this Site. We will make our best effort to always process all Orders but there may be special circumstances so we may need to refuse to process Orders after we have sent an Order Confirmation, which we have the right to do at any time, according to our policies. 

If we cancel your order and you have made a payment for the order, the payment amount will be fully refunded to you.

We will not be responsible to you or other third parties on the grounds we withdraw any product from this Site, whether it has been sold or not, delete or edit material or content on this site or for refusing to process or accept Orders. 

7. Shipment 

7.1 We aim to deliver your product to the shipping place requested by you on your order and the delivery time indicated by us at the time of your order checkout (updated in Order Confirmation). 

7.2 We will notify you if we are unable to meet the delivery date as predicted, but, to the extent permitted by law, we are not responsible to you for any loss, liability, damage costs, or other costs arising from delays.

7.3 After sending the Product, you may be asked to sign proof of shipment. You can contact Lush Pets Co. Customer Service at 08568679440/021 5221510 or support@lushpetsco.com in case of errors, defects or damage. You must be able to show documents sent with the Product, on request. 

7.4 Please note that we may not be able to ship to certain locations for specific reasons, we will notify you using the contact details you provided to us when you made your order and arrange order cancellation or delivery to an alternative shipping address. 

7.5 We ship Products in our standard packaging. Gift wrapping is available on request and subject to an additional fee.

7.6 All risks in the Product will move to you after delivery, except where delivery is delayed due to breach of your obligations under the Contract (see 7.8 below), the risk will move not on the date the shipment will occur but when you commit the violation. From the time when the risk moves to you, we will not be responsible for loss or damage to the Product. Any violation of your obligation may affect your ability to shop at Lush Pets Co. in the future. 

7.7 If you are not there to pick up or receive delivery, we can leave a card containing instructions on resending or taking items from the sender's courier.

7.8 If delivery or retrieval is delayed through a refusal it does not make sense to accept delivery or if you do not (within two weeks of our first attempt to provide the product to you) to receive delivery or take Products from the sender's courier, we (without affecting other available rights for us) will do one or both of the following: 

(a) charge fees for costs incurred by us; or
(b) do not make the product available for shipping or collection and notify you that we will immediately cancel the applicable contract, in this case we will return to you or your credit or debit card as applicable money paid to us in the contract, less administrative costs (including to try to send and then return Products, and any storage fees as stipulated in clause 7.8 (a) above). 
You acknowledge that the Products that are available are standard and not made according to the order you might want. 

8. Cancellation by the customer (undamaged products)

If you wish to cancel your order please contact our Customer Service Team at +62 8111 808 303. No cancellation fees apply. After an order has been shipped, it may not be possible to cancel and if the item you want to return must be returned according to the company guidelines given by the Customer Service Team (Please contact the number above or see the return slip provided in the package received). 

9. Refunds and Refund Policy

9.1 If you are not satisfied with your purchase, you can return the Product to us within fourteen (14) days of receipt. The product must not be used, the product tag is not damaged, and the product must be in the original brand packaging (if any). This policy only applies to products that are not on the list of brands / items that cannot be returned on our Site. 

9.2 You must ensure that the product sent to us is in the same condition as when it was received by you and properly packaged. In this case, if an item is returned to us in an inappropriate condition, we reserve the right not to accept returns and send products back to you.

9.3 We provide pre-paid return shipping services to ensure the best possible online shopping experience for you. Please see the pre-paid shipping label in the package sent to you. If you cannot find the pre-paid shipping label, contact our Customer Service Team at 08568679440/021 5221510. 

9.4 You can process returns through the Shipping Service you chose. 

9.5 Products that you return together with your return slip, are usually received at our warehouse within five (5) days after being delivered to the post office. A refund will be issued as soon as we receive your item, according to the return method you chose on your return slip. 

10. Damaged Products

10.1 All Product descriptions, information and material posted on this Site are provided 'as is' and without direct guarantee, or implied or any hidden meaning. 

10.2 Product Images as they appear on the Site may differ slightly from the actual product you received. 

10.3 If the item you have received is damaged, please contact our Customer Service Team and provide the Order number, name and address, product details and the reason for the return, and whether you need a refund or a replacement. 

10.4 Upon receipt of the Product, we will examine it and we will notify you of your right to a replacement or refund (if any) by email as soon as possible.

10.5 In the case of returning undamaged Products, we have the discretion to decide not to repair, replace or refund your money for the Product and / or we may require you to pay all shipping and service fees in accordance with our current standard fees and other costs for credit or debit card, or payment details that you provided to us when you made your order, and, to the extent permitted by law, we are not responsible to you for loss, liability, damage fees, or other costs. 

11. Vouchers 

11.1 You can use promotional vouchers and e-gift cards when making payments for products on the Site. Specific details for promotional vouchers and e-gift cards are listed below.

11.2 To redeem vouchers in your account or check existing credit, please visit the "User Account" on the Site. In accordance with clause 14.1, we are not responsible for errors in the recipient's email address. 

11.3 If you have a promotional gift or voucher, the voucher can be used by someone other than you and you can assign your rights to use the voucher. 

11.4 In the event of fraud, an attempted fraud or in the case of suspicion of other illegal activities related to the purchase of e-gift cards or the redemption of vouchers on the Site, we reserve the right to close your account and / or require a different means of payment. 

11.5 We assume that there is no obligation for lost, stolen or unreadable gift vouchers or promotions.

11.6 In rare cases, Lush Pets Co. may at its sole discretion terminate or cancel vouchers previously issued and will not be liable for losses arising from them. 

11.7 Conditions for the redemption of promotional vouchers: 

From time to time we may be able to distribute promotional vouchers which can be used only on the Site, where we will send to you either by e-mail or post: 

(a) promotional vouchers are valid for a certain period stated on vouchers, can only be redeemed once and cannot be used in conjunction with other promotional vouchers and discounted items. We may exclude the use of promotional vouchers on brands according to our sales strategy.

(b) If you place an Order for a Product with a value less than a promotional voucher, no refunds or remaining credit will be returned to you. 

(c) Promotional voucher credit does not generate interest nor has cash value. 

(d) If the promotional voucher credit is not enough for your order, you may be able to change the payment method using one of the payment methods we can accept. 

11.8 Conditions for e-gift card redemption: 

You can purchase e-gift cards for use on the Site by you or other customers. The e-gift card will be sent by email. 

(a) An e-gift card cannot be used to purchase other e-gift cards. E-gift cards can only be purchased via debit cards, credit cards or PayPal.

(b) E-gift card credit does not generate interest nor has cash value. 

(c) Orders for e-gift cards can be canceled by contacting us at +62 8111 808 303. A voucher is deemed redeemed if used as payment in placing an Order. 

(d) If the e-gift card credit is not sufficient for your order, you can make a difference using one of our accepted payment methods. 

12. Responsibility

12.1 Content displayed on this Site is provided without warranty, conditions or warranty for its accuracy. Unless stated otherwise and to the extent permitted by law, Lush Pets Co. and its suppliers, content providers and advertisers expressly exclude all conditions, warranties and other terms that might otherwise be implied by law, general law or equity law and are not responsible for any damage, including without limitation to direct, indirect, special, consequential, punitive or incidental, or compensation for loss of use, profits, data or other forms, damage to goodwill or reputation, or the cost of procuring substitute goods and services, arising from or related to use, inability to use,

12.2 Nothing in these Terms and Conditions will exclude or limit Lush Pets Co.'s Obligations. for death or personal injury arising from neglect, misinformation and misrepresentation of fundamental problems or other obligations that cannot be excluded or limited by applicable law. 

13. Compensation 

You agree to indemnify, defend, hold Lush Pets Co., directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, obligations, damages and / or costs (including but not limited to, legal fees) arising from the use of this Site or your violation of these Terms and Conditions. 

14. Management Guarantees and Complaints

14.1 Lush Pets Co. will carry out its obligations according to the Terms and Conditions accordingly. 

14.2 We place great value on the satisfaction of our customers. You can contact us at any time using the contact details provided in clause 6.4 of these Terms and Conditions. We will endeavor to resolve your problem as quickly as possible and will contact you for an inquiry regarding the related complaint. In the case of guarantees, producers often have to be involved, and therefore it may take longer to resolve or resolve complaints.

14.3 In the case of complaints, it will be helpful for us if you can describe the object of your complaint as accurately as possible and, if possible, send a copy of the Order or at least the Order number that we gave you in the Order Confirmation. In rare cases your e-mail may be trapped in our spam filter or it will not reach us, or the correspondence that we send to you may otherwise not reach you. If you do not receive a response from us within five (5) Business Days, please re-contact us. 

15. Protection of Personal Data 

Please see our Privacy Policy, which is part of these Terms and Conditions. 

16. Circumstances Outside Our Control (FORCE MAJEURE)

16.1 We are not responsible to you for any violations, obstacles or delays in the execution of the Contract caused by anything outside our control, including but not limited to: 

(a) Strikes, lock-outs or other industrial actions 

(b) Civil commotion, riots , invasion, terrorist attack or threat of terrorist attack, war (whether stated or not) or threat or preparation for war. 

(c) Fire, explosion, storm, flood, earthquake, landslide, plague or other natural disaster. 

(d) Impossibility of using trains, sending aircraft, motorized transportation equipment or other means of transportation whether public or private. 

(e) Impossibility of using public or private telecommunications networks

(f) Actions, decisions, laws, regulations or restrictions of the government, shipments, postal or other related transportation strike, failure or accident. 

16.2 In the event that a Force Majeure event lasts for more than one week, either you or we can terminate the Contract immediately with written notice and without liability other than returning Products that have been paid for by you and not shipped. 

16.3 If we have awarded a contract to provide identical or similar products to more than one customer and are prevented from fully fulfilling our obligations to you for reasons of Force Majeure, we have an absolute decision as to which Contracts apply.

16.4 We have absolute discretion on the solutions we take to fulfill our obligations under the Contract despite Force Majeure. 

17. Notification 

Each notification under the Contract will be given in writing either by letter or e-mail to the concerned party at the last known address or e-mail address. 

(a) Notification provided by the post shall be deemed given within two (2) Business Days sent to the recipient's address in Indonesia. 

(b) Every notification given by email is deemed given within two (2) days of the email sent.

In proving the service, it must be enough to prove that the letter or e-mail was actually sent and, possibly, sent as a prepaid shipping letter or delivery data or delivery report received. 

18. Intellectual Property Rights

18.1 All content included in or available through our Site, such as text, graphics, logos, icon buttons, images, audio clips, digital downloads, campaign titles and compilation of Lush Pets Co. data. or content suppliers and are protected by copyright law and agreements worldwide. All these rights are protected by Lush Pets Co. and licenses. You can save, print and display content provided only for your personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of content provided to you or that appear on this Site or you may use such content in connection with any business or commercial company.

18.2 Additionally, graphics, logos, page titles, icon buttons, text, and service names included in or available through the Site are trademarks of Lush Pets Co. in Indonesia and other countries. Lush Pets Co. trademark may not be used in connection with products or services that are not provided by Lush Pets Co., in any way that might cause confusion among customers, or in ways that disparage or discredit Lush Pets Co. ... All other trademarks not owned by Lush Pets Co. appearing on the Site are the property of their respective owners. 

18.3 Our status (and that each contributor is identified) as content writers on our Site must always be recognized.

18.4 You may not use any part of the content on our Site for commercial purposes without obtaining a license to do so from us or our licensors. In the case of Lush Pets Co. being aware of violations of intellectual property rights, we will not refrain from taking relevant legal action.

18.5 If you print, copy or download any part of our Site in violation of these Terms and Conditions, your right to use our Site will be terminated immediately and you must, as we choose, return or destroy any copies of material that you have made. You will not modify, translate, decompile, disassemble or make derivative works based on the software or accompanying documentation provided by Lush Pets Co. or its licensors. 

19. Advertising on the Site 

We will make every effort to comply with any relevant regulations relating to the Site published by Law No. 11 of 2008 concerning Electronic Information and Transactions. 

20. Link to Site

20.1 You can link to our front page, provided you do so in a legal manner and do not aim to damage our reputation or take advantage of it, but you may not establish links in such a way as to show the form of association, approval or support from our side if there is no. 

20.2 You may not create links from any site that is not owned by you. 

20.3 This site may not be framed on other Sites, or you may link to any part of this Site other than the front page. We reserve the right to withdraw the permission for contact without notice. 

21. Liberation

There is no failure or delay by us or you in exercising rights under the Terms and Conditions or Contracts that rights are ignored or extend or affect other events or damage rights or remedies in this way how to change or reduce our rights or you under these Terms and Terms or contract. 

22. Termination 

If there are clauses in these Terms and Conditions or Contracts that will become or are declared by the competent court as invalid or unenforceable, the legal or invalid must not affect the provisions of the article or other parts of any clause, all of which will remain in full effect, provided the Terms and Conditions or contract must be able to continue in effect without an unspecified period. 

23. Determination

You will not assign, transfer, collect, sub-contract, create any trust above or deal in any other way with the Terms and Conditions or Contracts or all or part of the rights or obligations under these Terms and Conditions or Contracts. 

24. Relationships 

Nothing in these Terms and Conditions or Contracts will create or be deemed to create partnerships, agents or employer and employee relations between you and us. 

25. Third Party Rights

No person who is not a party to the Terms and Conditions or the Contract will get the rights under or entitled to benefit from each term even if that person has relied on each of these terms or has shown to any party contained in the Terms and Conditions or contract the. 

26. State Law 

Terms and Conditions and Contracts (and all non-contractual obligations arising from or relating to them) are regulated and interpreted in accordance with Indonesian law. Both we and you hereby submit to the non-exclusive jurisdiction of the Indonesian Courts. All transactions, correspondence and contacts between us must be made or done in Indonesian. 

27. Variations

We reserve the right to change these Terms and Conditions at any time. All changes to these Terms and Conditions will be posted online. Use of the Site will be deemed acceptance of the new Terms and Conditions. 

When you submit an Order to the Site, you agree that you do so and are subject to the Terms and Conditions that apply on the date that you submit your Order. You are responsible for reviewing the latest Terms and Conditions every time you ship your order.